AD Music aim to deliver the highest quality music in CD, CDR, DVD and download formats.
Customer satisfaction is number one on the list of our priorities.
It is very rare for factory replicated CDs to be faulty, but should a customer purchase a faulty CD from AD Music, then it should be returned to us for a replacement.
With the decline of the compact disc, we release some titles as CDr (factory duplicated). We use only the highest quality CDRs, factory pressed, and we are confident in the quality of this medium. However, we are aware that some customers are still apprehensive about CDrs. So we offer a simple “no quibble, lifetime replacement guarantee” for our factory duplicated CDrs, irrespective of when it was purchased from us. As long as we can confirm the CDr was purchased from us, we will replace if it becomes unplayable.
However, due to the nature of our download products (non-tangible irrevocable goods), all digitally delivered products from AD Music are not eligible for return or refund. The customer may at any time cancel their order before payment has been processed.
We thoroughly check all our products before we put them up for sale; any issues that occur are likely to be on the customer’s end. We’ll do our best to help resolve any technical issues, but beyond that there’s little we can do in terms of refunding.
We reserve the right to refuse any refund requests.
To minimize refund requests, we urge that you double-check your orders before purchasing. Make sure the product you’re ordering is compatible with your operating system and software you own. We reserve the right to refuse any refund requests and will not be held at fault for customer mishaps.
We also recommend checking your previous orders before completing a transaction to confirm you do not purchase the same AD Music download twice.
We suggest that all customers back up their orders on a separate hard drive or cloud system to protect against loss of products purchased from AD Music. In the unlikely event of a failed, lost, or broken hard drive, AD Music will replace download links for a previous order only after being provided with proof of purchase from the customer.